Out Bound-5stars-09_07_17-20:07:37

Out Bound-5stars-09_07_17-20:07:37

One of the guests at the Stamford Plaza in Brisbane posted a negative TripAdvisor review of the hotel, citing noisy rooms and impolite staff. Manager Philippe wrote a very professional and thoughtful response to the review, apologizing for the guest’s experience and providing reassurance that the business was already working on improvements.